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Privacy Policy

What is our Privacy Policy?

At Burning Desire Foods we are committed to maintaining the trust and confidence of our visitors to our web site. In particular, we want you to know that Burning Desire Foods is not in the business of selling, renting or trading email lists with other companies and businesses for marketing purposes. We just don’t do that sort of thing. All we want to do is sell great chilli products to you, the public. But just in case you don’t believe us, in this Privacy Policy, we’ve provided lots of detailed information on when and why we collect your personal information, how we use it, the limited conditions under which we may disclose it to others and how we keep it secure. So grab a sandwich and some hot sauce and read on.


The types of data we use and process.

1. Customer details for online purchases.

2. Website Cookies.

3. Information collected.

4. How are cookies managed?

5. What are cookies used for?

6. How do I disable cookies?

7. What happens if I disable cookies?

8. Google Analytics.

9. Google AdSense.

10. Mailing Lists.

11. Access to your personal information.

12. Legal Stuff. 

13. Changes to this Privacy Policy.


Customer details for online purchases.

When you purchase any of the products and complete web orders from our online store you will need to fill in your contact details so we can send you the items you have purchased. This information is securly stored and protected as ‘your customer details’ on our system. When orders are complete the purchase and customer data is still stored in our system. We might need to use this information to help track a delivery, help you find a previously purchased product, issue you a refund or resend you a damaged order. You can at all time request your customer details to be removed by clicking HERE. Although your customer details will be removed from our systems, any previous purchases are logged as completed transactions and cannot be removed from any financial services or institutions like PayPal or Switch.  

Online Transactions.

When you purchace any items from the Burning Desire Foods web site you need to pay through an online payment portal. We use two secured payment portals to process your online transactions. The two payment portals we use are PayPal and Switch. This is a direct secured link between you and the payment portal of your choice. At no point during this payment process are any of your personal banking details given to us, other than your name and transaction ID. If you have requested for your customer details to be removed from our systems, any previous purchases or transactions are logged as financial transactions and cannot be removed.     


Website Cookies.

Like most web sites, The Burning Desire Foods web site uses cookies to collect information. Cookies are small data files which are placed on your computer or other devices (such as smart ‘phones or ‘tablets’) as you browse this or any other website. They are used to ‘remember’ when your computer or device accesses our website.  Cookies are essential for the effective operation of our website and to help you shop with us online.   


Information collected.

Some cookies collect information about browsing and purchasing behaviour when you access this website via the same computer or device. This includes information about pages viewed, products purchased and your journey around our website.  We do not use cookies to collect or record information on your name, address or other contact details.  


How are cookies managed?

The cookies are stored on your computer or other device when you access our websites are designed by: 

- Burning Desire Foods, or on behalf of Burning Desire Foods, and are necessary to enable you to a make purchases on our website;

- third parties who participate with us in marketing programmes; and

- third parties who broadcast web banner advertisements on behalf of Burning Desire Foods.


What are cookies used for?

The main purposes for which cookies are used are: -

1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.

2. For Burning Desire Foods to market to you, particularly web banner advertisements and targeted updates.

3. To enable Burning Desire Foods to collect information about your browsing and shopping patterns on the Burning Desire Foods website, including to monitor the success of sales, campaigns and competitions etc. 

4. To enable Burning Desire Foods to meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.


How do I disable cookies?

If you want to disable cookies you need to change your website browser settings to reject cookies.  How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:


For Microsoft Internet Explorer:

1. Choose the menu “tools” then “Internet Options” 

2. Click on the “privacy” tab 

3. Select the setting the appropriate setting


For Google Chrome: 

1. Choose Settings> Advanced 

2. Under "Privacy and security," click “Content settings”.

3. Click “Cookies” 


For Safari:

1. Choose Preferences > Privacy

2. Click on “Remove all Website Data”


For Mozilla firefox:

1. Choose the menu “tools” then “Options”

2. Click on the icon “privacy”

3. Find the menu “cookie” and select the relevant options


For Opera 6.0 and further:

1. Choose the menu Files”> “Preferences”

2. Privacy


What happens if I disable cookies?

This depends on which cookies you disable, but in general the website may not operate properly if cookies are switched off.  If you only disable third party cookies, you will not be prevented from making purchases on our sites.  If you disable all cookies, you will be unable to complete a purchase on our sites.


Google Analytics.

When someone visits the Burning Desire Foods web site we use Google Analytics to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. Google's privacy policy is available at: https://www.google.com/policies/privacy/.


Google AdSense.

We may publish Google AdSense interest-based advertisements on our website. These are tailored by Google to reflect your interests. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. We publish Google AdSense advertisements on our website. To determine your interests, Google will track your behaviour on our website and on other websites across the web using cookies. This behaviour tracking allows Google to tailor the advertisements that you see on other websites to reflect your interests. You can view, delete or add interest categories associated with your browser by visiting: https://adssettings.google.com. You can also opt out of the AdSense partner network cookie using those settings or using the Network Advertising Initiative's multi-cookie opt-out mechanism at: http://optout.networkadvertising.org. However, these opt-out mechanisms themselves use cookies, and if you clear the cookies from your browser your opt-out will not be maintained. To ensure that an opt-out is maintained in respect of a particular browser, you may wish to consider using the Google browser plug-ins available at: https://support.google.com/ads/answer/7395996.


Mailing Lists.

As part of the registration process for our monthly e-newsletter, we collect personal information. We use that information for a couple of reasons: to tell you about stuff you’ve asked us to tell you about; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied.  We don't  rent or trade email lists with  other organisations and businesses. We gather statistics around email opening and clicks using industry standard technologies to help us monitor and improve our e-newsletter. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer HERE


Access to your personal information.

Under GDPR law, you have the right to access and amend any of your personal data that we hold. You can unsubscribe to general mailings at any time of the day or night by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer HERE


Legal Stuff.

This website is the sole property of Jason Stevens trading as Burning Desire Foods located at 45a Stanford Avenue, BN1 6GA Brighton, East Sussex, United Kingdom.


Changes to this Privacy Policy

We may update this policy from time to time by publishing a new version on our website. You should check this page occasionally to ensure you are happy with any changes made to this policy. We may notify you of changes to this policy by email or other means of communication.


Contact.

You can contact our Data Protection Officer and European Union Representative with respect to our obligations under the data protection law by clicking HERE